An awarded Marketing and Customer Experience leader with 25+ years of expertise in delivering Sustainable Business Results, acquiring and retaining customers, and increasing market share. We solve customer problems by researching, assessing data and building customer insights.
Advises leaders on how to
1) Mobilize stakeholders: We transform companies from the inside out by igniting passion and commitment within teams.
2) Redefining Value Propositions: In the cutthroat world of competition, staying ahead demands constant innovation. We excel at enhancing and redefining value propositions, ensuring our clients outshine their rivals.
3) Eliminating friction and pain points: A seamless journey is paramount for both customers and employees. We streamline processes and increase customer and employee engagement scores.
Leadership Accomplishment
1) 693% increase in Global Brand Value – launched a new global brand through digital grew its value to #6, up from #57 in 2019
2) 92% Retention rate by migrating to Digital Customer Experience & by creating an innovative CRM program that delivered $70 Million in net profit (6% increase)
Day 1: Jun 6, 2023
Day 2: Jun 7, 2023
